Privacy Policy

This Privacy Policy statement is made by the SaleHelpr.comm consisting of all the entities listed here (collectively, "SaleHelpr", "we", "us" or "our") and is effective as of July 20th, 2020. The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.This Privacy Policy applies to all SaleHelpr websites, subdomains that link to it, unless notified. It also applies to the products and services provided by SaleHelpr. This Privacy Policy does not apply to any of the events/conferences that are listed on our platform. Please refer to the privacy policies of the event/conferences before you provide consent to share your information with them.

 

 

Information that we collect

 

The data you hand over to us by your consent to analyze the web traffic on your website and analyze the data to help you get more leads and convert those leads.We collect information about you only if we need the information for some legitimate purpose. SaleHelpr will have information about you only if:

1. You have provided the information yourself

2.SaleHelpr has automatically collected the information

3. Or SaleHelpr has obtained the information from a third party or from your website to which you had provided consent to share the data.

 

Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.

 

Information that you give us:

 

Account signup:

 

When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You may be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, Country and language.

 

Payment processing.

 

When you make payment for our services/products, we ask you to provide your name, contact information, and credit card information or other payment account information. 

 

When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format by the third-party payment gateways.

 

Testimonials:

 

When you subscribe to any products on our website you authorize us to post testimonials/reviews about our products and services the websites. You will be given an opportunity to review and approve the testimonial before we post it. We may include unidentifiable information only city and country when any subscription on our website. 

 

If you wish to update or delete your testimonial, you can contact us at support@SaleHelpr.com

 

Interactions with Us:

 

We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

 

Information that we collect automatically

 

Information from browsers, devices and servers:

 

When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, referring URL, date and time of access, operating system. We include these in our log files to understand more about visitors to our websites.

 

Information from cookies and tracking technologies:

 

We use temporary and permanent cookies to identify users of our services and to enhance user experience. We integrate script on your website to be able to provide you with the features and services of our product. cookies, and other similar technologies to identify visitors, gather information about visitors and users, understand digital marketing effectiveness.

 

Information from application logs and mobile analytics:

 

We collect information about your use of our products, services and mobile applications from application logs and may use third party usage of analytics tools, and use it to understand how your business can benefit and improve our products. 

 

This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

 

Information that we collect from third parties.

 

Using 3rd party authentication service providers:

 

You can log in to SaleHelpr Services using authentication service providers such as Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.

 

Referrals:

 

If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. 

 

You may contact us at admin@SaleHelpr.com to request that we remove your information from our database.

 

Information from our reselling/marketing partners and service providers:

 

If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to SaleHelpr.

 

Information from social media sites and other publicly available sources:

 

When you interact or engage with us on social media sites such as Facebook, Twitter, and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues.

 

PURPOSE TO USE YOUR INFORMATION

 

In addition to the purposes mentioned above, we may use your information for the following purposes:

1. To communicate with you (such as through email) about our products and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices

 

2. To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you

3.To ask you to participate in surveys, or to solicit feedback on our products and services 

 

4.To understand how users, use our products and services, to monitor and prevent problems, and to improve our products and services

 

5.To provide customer support, and to analyze and improve our interactions with customers. 

 

6.To detect and prevent fraudulent transactions & other illegal activities, to report spam, and to protect the rights and interests of SaleHelpr, SaleHelpr's users, third parties and the public.

 

7.To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you

 

8. To analyze trends, help increase traffic, convert the leads and track visitor navigation on our and client websites to understand what visitors are looking for and to better help them

 

9. To monitor and improve marketing campaigns and make suggestions relevant to the user.

Legal processing bases applicable to SaleHelpr:

 

If you are an individual from the European Economic Area (EEA).

 

Our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it.

 

Most of our information collection and processing activities are typically based on :

1. Contractual necessity.

2. One or more legitimate interests of SaleHelpr or a third party that are not overridden by your data protection interests, or 

 

3. Your consent.

 

Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

 

Withdrawal of consent: 

 

Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

 

Legitimate interests notice: 

 

‍Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

 

Your Discretion in information use:

 

Opt out of non-essential electronic communications: 

 

You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ link included in all our emails. However, you will continue to receive notices, essential transactional and account related emails as long as you have an active account with us.

 

Disable cookies: 

 

You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

 

Optional information: 

 

You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

 

WHO WE SHARE YOUR INFORMATION WITH:

 

We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate measures with respect to the use of your information.

 

Employees and independent contractors: 

 

Employees and independent contractors of our group entities may have access to the information covered on a need-to-know basis. We require all employees and independent contractors of SaleHelpr group entities to follow this Privacy Policy for personal information that we share with them.

 

Third-party service providers: 

 

We may need to share your personal information and aggregate or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

 

Reselling and marketing partners: 

 

We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for.

 

EEA 

 

If you are in the European Economic Area (EEA), you have the following rights with respect to information that SaleHelpr holds about you. SaleHelpr undertakes to provide you the same rights no matter where you choose to live.

 

Right to access: 

 

You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.

 

Right to rectification: 

You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can ask to update the information about you in our database.

 

Right to erasure: 

 

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

 

Right to restriction of processing: 

 

You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but unless we have legitimate grounds to use it.

 

Right to object: 

 

You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing

 

Right to complain: 

 

You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

 

RETENTION OF INFORMATION

 

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup until deletion is possible.

 

Information entrusted

 

Information provided in connection with services:

 

You may entrust information that you or your organization (“you”) control, to SaleHelpr for the purpose to use our services or to request technical support for our products/services. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor).The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.

 

Information from mobile devices: 

 

We provide you complete control of your service data by providing you the ability to

 

1, Access your data

2. Share your data through supported third-party integrations. 

3. Request export or deletion of your data.

 

Who we share data with -

 

Third-party sub-processors: 

 

In order to provide services and technical support for our products, the contracting entity within the SaleHelpr engages other and Third Parties (hyperlink to data sub processors). 

 

Collaborators and other users: 

 

Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.

 

Retention of information: 

 

We hold the data in your account as long as you choose to use SaleHelpr Services. Once you terminate your SaleHelpr user account, your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.

 

Data subject requests: 

 

If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer care if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.

 

Minor’s personal information: 

 

Our products and services are generally not directed to individuals under 18(minor) SaleHelpr does knowingly collect personal information from minor only if there are conference listed on the platform which accept minors. If we become aware that a minor has provided us with personal information, we will take steps to ensure we collect only the bare necessary. In any other case If you believe any minor has provided personal information to us, please write to admin@SaleHelpr.com with the details, and we will take the necessary steps to delete the information we hold about that minor.

 

Cookies: 

 

In order to enhance your online experience and track the performance of the Site, our Site uses cookies. Our cookies help us improve your online experience, allow you to personalize your pages, enable us to customize our offerings. Cookies do not tell us who you are and contains non-personal information. For administrative purposes, we also collect IP addresses and are not connected to any personally identifiable or on-line contact information like a name and address unless you order or register at our site; however, if you register, all information we have about you will be associated with your customer account. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, if you choose to decline cookies, you may not be able to fully experience the interactive features of this or other websites you visit. However, cookies are not pre-requisite for using our website.

 

How secure is your information? 

 

We make every reasonable effort to ensure that your data is secured. All the data transfer takes place over a secured socket layer (SSL).

 

Data Protection Officer

 

We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to support@salehelpr.com.

 

Locations & international transfers

 

We share your personal information and service data with conference/events you opt for on our website. By accessing or using our products and services or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where SaleHelpr operates. Such transfer is subject to a group company agreement that is based on EU Commission’s Model Contractual Clauses.

 

Legal obligations for disclosure:

 

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements. We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users. We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have with respect to your personal data. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your email address on our records. If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy. You will not receive email notification of minor changes to the Privacy Policy. 

 

If you are concerned about how your personal information is used, you should check back at https://SaleHelpr.com/privacy-policy periodically.

 

We make every reasonable effort, to ensure that personal information you provide is used in compliance with this Privacy Policy. If you have any concerns or the manner in which your personal information is used, kindly write to us support@salehelpr.com with PRIVACY in subject line. We'll respond to effectively address your concerns within reasonable time.

 

For GDPR related query, please contact us: support@salehelpr.com